Customer Success
From support
to success
Full-cycle support from product onboarding, adoption, and enablement by experts with extensive experience in performance marketing, growth hacking, and ad-tech.
Onboarding Support
Customer-centric approach
Kickoff meeting
A dedicated customer success manager will be assigned to understand your business objectives, identify obstacles inhibiting growth, and share how Airbridge can help to solve the pain points.
Onboarding process
Basic product training
Introduce Airbridge's features and guide you on how to effectively use Airbridge.
Tailoring session
Hands-on session to tailor Airbridge's custom measurement features and postback settings with integrated ad channels to suit your business KPIs.
Account management
Grant different permissions to different roles such as in-house marketers, agencies, and media partners.
Event taxonomy session
Define key metrics relevant to your business KPIs to be measured by Airbridge.
SDK installation guide
Walkthrough and hands-on guide on how to properly install Airbridge SDK.
Enablement Services
Empowering customers through success
Periodic health checks
Our CSMs will check on usage levels and advise how to better use underutilized features.
Workshops to help maximize Airbridge usage
Regular business check-ins to suggest new Airbridge use-cases and improvements to maximise the utilization of mar-tech solutions.
Updates and training sessions to share the latest use-cases and industry best-practices.
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